Here is the automatic response I received from Steam:
Please complete each of the steps below, making sure to restart your computer and find the startup game at the end of each step. These problems have long been among theand the more likely causes of the human error you are getting.
1. Update all graphics cards and drivers, motherboard including motherboard BIOS. *NOTE* Make sure owners use your video card removal article to completely remove old users out of the way before installing a new one, this step is now required! **
If you still don’t know how to update your graphics card or motherboard drivers online, check out the following Knowledge Base articles:
Title: Video Driver Update
Title: Motherboard information and drivers
2. Download and install the latest version of DirectX. The latest version is available from the Microsoft DirectX website:
3. Make sure you have downloaded the latest drivers for your card. Visit your sound card manufacturer’s website (for example, http://www.creative.com) for driver updates that may fix issues with Valve games. If you have built-in driving noise through your motherboard, then motorists will. visit the motherboard manufacturer’s website.
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